Opticians

  As an optician we have to deal with various types of customers in our day to day life. Some are good some are bad or some are only visited window-shopping, but to close sale we have to understand customers point of view while purchasing. Among all types we will bifurcate customers in three main categories 1. Needy 2. Smart 3. Prestigious. Needy customer is who wants to buy spectacle because he is unable to see without that or he is facing some problem in his current Specials. So, while closing sales to such customer the optician should explain him why he is facing such problem and what precaution he should take in future to avoid such problem then only needy customer will satisfy and will come back to you again because you have explained him what he wanted. But remember that for explaining him you should have scientific knowledge regarding your field. Smart customer is who always wants some offers and extra discount or will look for your shop interior your behavior your certi...

As an optician, How do You see Yourself? You are the one who only do Basic Eye Testing & Dispense Glasses? Or the one who also give detail information to customer about the number, Guide how to clean & take care Spectacle, How Customer should take care of eye in daily routine with good diet & eye exercise and Tips on how to reduce Eye Strain. Do you think not giving importance to these additional services to your Customer can reduce your business???              These days customers are becoming smarter and they would like to be updated about what they purchase. Suppose customer wants to buy Smart Glasses then he will just search on internet and explore various of options before coming to you. So you have to be prepared to meet customers expectation & change your Service according to customers requirement. Consider that Customer perception is changing rapidly, you are the best service provider if you are giving them Best Pro...